complaint-procedure

Complaint Procedure – Official Process

Last updated: April 15, 2026

What You Can Report

We welcome and carefully investigate reports concerning:

• Inaccurate information in reviews or rankings (withdrawal times, bonuses, regulation status)
• Changes in broker conditions that affect Nigerian traders
• Unethical or suspicious behaviour by any listed broker
• Outdated data after a broker updates its policies
• Any violation of our Editorial Policy

How to Submit a Complaint (Simple Process)

1. Email us at complaints@best-binary-brokers.com
2. Attach screenshots, transaction IDs, dates and the exact page URL
3. We confirm receipt within 24 hours
4. Full investigation is completed within 48 hours
5. If your claim is valid → immediate correction + public correction notice

Examples of Recent Corrections (2026)

• Olymp Trade updated withdrawal limits – corrected the same day
• Quotex changed crypto withdrawal fees – updated within 4 hours
• Pocket Option temporarily limited certain payment methods – added clear warning

Escalation Process

If you are not satisfied with our initial response:

1. Contact Senior Analyst Daniel Roberts directly: daniel@best-binary-brokers.com
2. Final decision is made by the Editor-in-Chief within 72 hours

Complaints About Brokers

If your issue concerns a specific broker (delayed withdrawal, account block, unfair conditions, etc.), send us all correspondence. We will:

• Re-test the broker immediately using real funds
• Update the review with your case (anonymously)
• Contact the broker publicly if necessary