Complaint Procedure – Official Process

Last updated: November 21, 2025

What You Can Report

We welcome and actively investigate reports about:

• Incorrect information in reviews or rankings (withdrawal times, bonuses, regulation status)
• Unethical or fraudulent behavior by listed brokers
• Outdated data after broker policy changes
• Technical issues with affiliate links
• Any violation of our Editorial Policy

How to Submit a Complaint (Step by Step)

1. Email us at complaints@best-binary-brokers.com
2. Include screenshots, transaction IDs, dates and exact URLs of affected pages
3. We acknowledge receipt within 24 hours
4. Full investigation completed within 48 hours
5. If the claim is valid → immediate correction + public correction note + thank-you mention (optional)

Examples of Past Corrections (2025)

• Olymp Trade reduced minimum withdrawal from $10 → $5 – updated same day
• Quotex changed crypto fee structure – corrected within 4 hours
• Pocket Option temporarily disabled USDT withdrawals – added warning banner in 2 hours

Escalation Process

If you are not satisfied with our response:

1. Contact senior analyst Daniel Roberts directly: daniel@best-binary-brokers.com
2. Final decision made by Editor-in-Chief within 72 hours

Broker Complaints

If your complaint is about a broker’s behavior (delayed withdrawal, account block, etc.), forward us the correspondence. We will:

• Re-test the broker immediately
• Update the review with your case (anonymized)
• Contact the broker publicly if necessary